Café Supervisor and Manager Development

What you will practise

• Use coffee knowledge to support product choices, quality standards and team conversations.
• Complete a stock exercise.
• Plan a shift and resolve a service scenario.
• Explain a coaching decision.
• Review a workplace assignment where available.

Learning focus

1. Coffee knowledge — a practical overview of coffee types, growing and processing, roasting and blending for product choices, quality and team support.
2. Opening and closing
3. Shift coordination
4. Stock and waste
5. Basic costing
6. Service recovery
7. Team feedback
8. Equipment-care planning

Learn with guidance

Clear demonstration, guided practice and constructive feedback.

Timing, location and price

Training length and price are agreed around your starting level, goals and practice needs.

In person in Kampala. Location and date by arrangement.

Price confirmed after discussing your requirements. Venue permission, equipment access and practice capacity are checked before payment.

Assessment and certificates

Operational exercises, discussion of evidence and workplace practice. Certificates record the modules and assessed tasks completed.

A Smiling Barista certificate records the actual activities, modules or assessed skills completed. The practical checklist and certificate requirements are agreed with Shafic.

Preparation and revision

Your questions